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Privacy

Privacy statement

In the following paragraphs we (hereinafter also mentioned as CDL) may refer to you directly or using the term “user”. Please read carefully the entire document. We strongly recommend to print it out and read it before continuing using our websites. If you should not agree with some or all parts of the following terms and statements or if you should not understand this document, please do not use our services and if you want, feel free to contact us.

PRIVACY AND SECURITY STATEMENT OF CDL

We at CDL undertake to our customers to gather from them only such information as is appropriate to provide the very best of villa and apartment holidays in our highly select range of properties, to use that information appropriately and to protect it in accordance with the law and best practice. Our detailed policy on this is as follows:

INFORMATION WE HOLD

We gather from you only such information as you voluntarily provide to us. This information will derive from:

1 The electronic booking enquiries you send via our web site

2 The hard copy booking request form we ask you to submit for booking purposes

3 Telephone conversations and e-mails between you and our personnel,

4 Live chats using tawk.to or skype

5 Your response to the check-in form we send you to facilitate the process of your arrival

6 Your response to our request for feed-back after your departure

7 Information contained on bank statements provided in connection with bank transfers and cheques encashed by our banks.

Some information is collected by us automatically when you send us e-mails or contact us through our websites. The automated processes used by us can include, for example, protocols by web servers or IP addresses and cookies.

What are web server protocols/IP addresses?

An IP address is a number allocated to your computer for accessing the internet. Every computer is identified on the internet by an IP address. This makes it possible for computers and servers to identify and communicate with one another on the internet. CDL collects IP addresses for system management purposes, and to provide Group companies, business partners and/or suppliers with statistics, analyze sites, and monitor website performance.

What are cookies?

A cookie is a piece of data that is automatically generated on your computer's hard disk when you access certain websites. With the cookie, the server can identify your browser in future. Cookies allow us to save information on the server to improve your future visits to our websites, analyze sites and monitor website performance. The settings of most web browsers allow cookies, but you can also change the settings of your browser to reject all cookies or notify you when a cookie should be set. Please note that many areas of our sites may not function properly if you should refuse cookies.

Google Analytics

All CDL websites use Google Analytics, a web analysis service offered by Google, Inc. ("Google"). Google Analytics uses cookies, i.e. text files stored on your computer that can be used to analyze how users make use of a website. The information collected by the cookie (which also includes your IP address) is sent to Google and stored on servers in the US. Google uses this information to assess the use you make of the website, to prepare reports on website activity for website operators, and to offer additional services related to website activity and the use of the internet. Google can also forward this information to third parties if it should be legally obliged to do so or if these third parties should process the information on behalf of Google. Google does not link your IP address to other data in its possession. You can refuse cookies by changing the settings on your browser. As mentioned above, however, you should remember that under these circumstances you may not have access to all the functions of a CDL website. By accessing a CDL website you agree that Google data relating to you may be processed in the above manner and for the abovementioned purpose.

We may hold such information in hard copy or store it electronically.

INFORMATION WE DO NOT HOLD

Credit and Debit card details. We will receive credit and debit card details only by prior arrangement with you, and after you have completed, signed and returned a specific Payment Authorisation Form. We keep no records of your credit or debit card details. After the payment is processed, the file will be deleted and hard copy documents will be destroyed.

USE OF YOUR INFORMATION

We will use your information to advise you on and plan villa and apartment holidays, and to respond to your enquiries. We may also use it to send you communications, newsletters and the like to inform you of opportunities, bargains and items of interest from time to time. You can tell us at any time and by any method that you don't wish to receive these, and we will delete you from our mailing list.

SHARING YOUR INFORMATION

CDL DOES NOT SELL OR HIRE YOUR INFORMATION TO ANYONE. We may, at your request or with your consent, pass information to our trusted associates for the purposes of providing additional services during your stay at our properties. These may include taxi or car hire firms, boat rentals, cooks, chefs and catering services, guides, language teachers and translators, by way of example only.

CONTROL OF YOUR INFORMATION

Contact CDL

If you should have any questions or wish CDL to change or delete your profile, please inform us of this in writing (by post) at the following address:

info@wevillas.com



 

We will correct your information as soon as we know it is incorrect. You can request a copy of your information at any time. On your request we will delete all personal information held other than your name and contact details.

COMMUNICATIONS FROM US

You will receive a series of communications from us at the time of booking, paying initial deposit, paying any balance due, for check-in purposes prior to arrival, at and after check-out.

SECURITY

The security of your information is paramount. We hold financial data only to the extent this is provided to us in statements from our banks. These do not include any identifiable credit card details. We gather credit card details only by telephone and keep no written or electronic records of them.

CHANGES TO POLICY

This policy was adopted in May 2015 to the exclusion of the then existing policy. Any subsequent changes will be notified at the top of this document in subsequent versions together with a summary of the implemented changes.

Website usage terms

Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website. By using this website you warrant and represent that you are at least 18 years of age.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our Dolce Vita Villas's use of cookies in accordance with the terms of Dolce Vita Villas's privacy policy.

License to use website

Unless otherwise stated, Dolce Vita Villas and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website.

Acceptance of terms

The services that CDL provides to User is subject to the following Terms of Use ("TOU"). CDL reserves the right to update the TOU at any time without notice to User.


 

  1. This Agreement, which incorporates by reference other provisions applicable to use of all CDL’s websites including, but not limited to, supplemental terms and conditions set forth hereof ("Supplemental Terms") governing the use of certain specific material contained in all CDL’s websites, sets forth the terms and conditions that apply to use of all CDL’s websites by User. By using CDL services (other than to read this Agreement for the first time), User agrees to comply with all of the terms and conditions hereof. The right to use all CDL’s websites is personal to User and is not transferable to any other person or entity. User is responsible for all use of User's Account (under any screen name or password) and for ensuring that all use of User's Account complies fully with the provisions of this Agreement. User shall be responsible for protecting the confidentiality of User's password(s), if any.
  2. CDL shall have the right at any time to change or discontinue any aspect or feature of all CDL’s websites, including, but not limited to, content, hours of availability, and equipment needed for access or use.

Changed terms

CDL shall have the right at any time to change or modify the terms and conditions applicable to User's use of all CDL’s websites, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on all CDL’s websites, or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of all CDL’s websites by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions.

Equipment

User shall be responsible for obtaining and maintaining all telephone, computer hardware, software and other equipment needed for access to and use of all CDL’s websites and all charges related thereto.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without CDL’s express written consent.

You must not use this website for any purposes related to marketing without CDL’s express written consent.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. CDL makes no representations or warranties in relation to this website or the information and materials provided on this website.

Disclaimer of warranty; limitation of liability

USER EXPRESSLY AGREES THAT USE OF ALL CDL’S WEBSITES IS AT USER'S SOLE RISK. NEITHER CDL, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS WARRANT THAT ALL CDL’S WEBSITES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF ALL CDL’S WEBSITES, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH ALL CDL’S WEBSITES.

Limitations of liability

CDL will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if CDL has been expressly advised of the potential loss.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Copyright notice

CDL its logos are trademarks of CDL Swiss Sagl. All rights reserved. All other trademarks appearing on all CDL’s websites are the property of their respective owners.

Trademarks

The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, domain names, email addresses, logos, people and events depicted herein are fictitious. No association with any real company, organization, product, domain name, email address, logo, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

Other parties

You accept that, as a limited liability entity, CDL has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against CDL’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect CDL’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as CDL.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify CDL and undertake to keep CDL indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by CDL to a third party in settlement of a claim or dispute on the advice of CDL’s legal advisers) incurred or suffered by CDL arising out of any breach by you of any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to CDL’s other rights under these terms and conditions, if you breach these terms and conditions in any way, CDL may take such action as CDL deems appropriate to deal with the breach, including prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

CDL may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

CDL may transfer, sub-contract or otherwise deal with CDL’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions constitute the entire agreement between you and CDL in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance exclusively with the Swiss law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Roveredo (Grigioni).

CDL’s details

The full name of CDL is CDL Swiss Sagl, a company registered in Mesocco, Switzerland with legal headquarters in Strada Cantonale, Stabile n. 218, 6563 Mesocco.

You can contact CDL Swiss Sagl by email to info@wevillas.com